{"id":2227,"date":"2025-11-28T12:12:31","date_gmt":"2025-11-28T10:12:31","guid":{"rendered":"https:\/\/techlance.ddns.net\/?p=2227"},"modified":"2025-11-28T12:13:49","modified_gmt":"2025-11-28T10:13:49","slug":"microsoft-365-copilot-ja-servicenow-knowledge-mallipohjat-tuettu-nyt-copilot-knowledge-connectorilla","status":"publish","type":"post","link":"https:\/\/techlance.ddns.net\/en\/microsoft-365-copilot-ja-servicenow-knowledge-mallipohjat-tuettu-nyt-copilot-knowledge-connectorilla\/","title":{"rendered":"Microsoft 365 Copilot ja ServiceNow: Knowledge-mallipohjat tuettu nyt Copilot Knowledge Connectorilla"},"content":{"rendered":"<p>Microsoft on laajentanut Copilot-luojien saavutettavuutta entisest\u00e4\u00e4n: ServiceNow Knowledge Connector tukee nyt my\u00f6s artikkeleita, jotka on luotu k\u00e4ytt\u00e4en ServiceNown sis\u00e4\u00e4nrakennettuja tai organisaation r\u00e4\u00e4t\u00e4l\u00f6imi\u00e4 <strong>knowledge-mallipohjia<\/strong> (esim. FAQ, How-to, What is \u2026). T\u00e4m\u00e4 muutos helpottaa organisaation dokumentaation integrointia Copilotin \u00e4lyyn ja tekee tiedon hy\u00f6dynt\u00e4misest\u00e4 sujuvampaa.<\/p>\n\n\n\n<p><strong>Yleinen saatavuus (GA):<\/strong> joulukuu 2025<br><strong>Ennakkoversio (Preview):<\/strong> marraskuu 2025<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd17 Mik\u00e4 muuttui?<\/h3>\n\n\n\n<p>Aiemmin ServiceNow Knowledge Connector salli tietojen tuomisen Copilotiin \u2014 mutta vain vapaamuotoisista artikkeleista. Mallipohjilla luodut artikkelit eiv\u00e4t siirtyneet automaattisesti. Nyt t\u00e4m\u00e4 rajoitus on poistettu:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Copilot pystyy lukemaan ja indeksoimaan <strong>FAQ-, How-to-, What is-<\/strong> ym. pohjilla luodut artikkelit.<\/li>\n\n\n\n<li>My\u00f6s organisaation omilla custom-mallipohjilla tehdyt artikkelit ovat tuettuina.<\/li>\n\n\n\n<li>N\u00e4in dokumentaatio ja ohjeistus, joka on alun perin rakennettu ServiceNow:hun, voidaan hy\u00f6dynt\u00e4\u00e4 Copilotissa heti.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udca1 Mit\u00e4 hy\u00f6ty\u00e4 t\u00e4st\u00e4 on organisaatiolle?<\/h3>\n\n\n\n<p>T\u00e4m\u00e4 p\u00e4ivitys helpottaa useita k\u00e4yt\u00e4nn\u00f6n tilanteita:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u2705 <strong>Nopea p\u00e4\u00e4sy dokumentaatioon:<\/strong> Support-, IT- ja yll\u00e4pitotiimit saavat Copilotin kautta vastaukset suoraan knowledge-artikkeleista ilman erillist\u00e4 hakemista.<\/li>\n\n\n\n<li>\u2705 <strong>Yhten\u00e4inen tietoalusta:<\/strong> Kun ServiceNow-artikkelit ja muu Copilot-data yhdistet\u00e4\u00e4n, tieto pysyy ajantasaisena ja helposti l\u00f6ydett\u00e4viss\u00e4.<\/li>\n\n\n\n<li>\u2705 <strong>Parempi tuottavuus:<\/strong> V\u00e4hemm\u00e4n aikaa kulutetaan tiedon etsimiseen \u2014 Copilot hakee tiedon automaattisesti.<\/li>\n\n\n\n<li>\u2705 <strong>Helppo laajentaa:<\/strong> Organisaation omat ohjeet, prosessit ja sis\u00e4iset dokumentit voidaan julkaista ServiceNow-pohjatietona ja hy\u00f6dynt\u00e4\u00e4 heti Copilotissa.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udce6 Mihin t\u00e4m\u00e4 sopii? K\u00e4ytt\u00f6tapauksia<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udd27 <strong>IT-tuki &amp; Helpdesk:<\/strong> Usein kysyttyjen kysymysten (FAQ) ja ongelmanratkaisujen (How-To) tarjoaminen Copilotin kautta \u2013 k\u00e4ytt\u00e4j\u00e4 saa vastaukset heti chatissa.<\/li>\n\n\n\n<li>\ud83e\uddd1\u200d\ud83d\udcbc <strong>Onboarding &amp; koulutus:<\/strong> Uuden ty\u00f6ntekij\u00e4n perehdytys voidaan nivoa Copilot-agentin avulla \u2014 ohjeet, prosessit ja toimintatavat ovat saatavilla luonnollisella kielell\u00e4.<\/li>\n\n\n\n<li>\ud83d\udcc4 <strong>Sis\u00e4inen dokumentointi:<\/strong> Prosessi- ja politiikkaohjeistukset ServiceNow:ssa voidaan tuoda Copilotiin helpoksi k\u00e4ytt\u00f6liittym\u00e4ksi.<\/li>\n\n\n\n<li>\ud83d\udcde <strong>Asiakaspalvelu:<\/strong> Jos yritys k\u00e4ytt\u00e4\u00e4 ServiceNow:ta asiakastukena, Copilot voi auttaa tukihenkil\u00f6it\u00e4 l\u00f6yt\u00e4m\u00e4\u00e4n vastaukset nopeammin, parantaen palvelun laatua.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcdd Miten otat ominaisuuden k\u00e4ytt\u00f6\u00f6n?<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Varmista, ett\u00e4 ServiceNow Knowledge Connector on m\u00e4\u00e4ritelty Copilot-ymp\u00e4rist\u00f6ss\u00e4.<\/li>\n\n\n\n<li>K\u00e4yt\u00e4 ServiceNow:ssa artikkelien luomiseen mallipohjia (FAQ, How-to, mit\u00e4 tahansa custom-mallia).<\/li>\n\n\n\n<li>Salli indeksointi Copilotissa \u2014 artikkelit nousevat Copilotin hakuihin ja vastauksiin automaattisesti.<\/li>\n\n\n\n<li>Testaa ensin pilotilla: tee hakuja ja varmista, ett\u00e4 Copilot l\u00f6yt\u00e4\u00e4 ja render\u00f6i artikkelit oikein.<\/li>\n\n\n\n<li>Ota k\u00e4ytt\u00f6\u00f6n laajemmin, ja ohjeista tiimi k\u00e4ytt\u00e4m\u00e4\u00e4n Copilotia dokumentaation hakemiseen.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd0d Yhteenveto<\/h3>\n\n\n\n<p>Tuki ServiceNow-knowledge-mallipohjille tekee Copilotista entist\u00e4 paremman ty\u00f6kalun organisaation tiedonhallintaan \u2014 yhdist\u00e4en keskitetyn tietopankin \u00e4lylliseen k\u00e4ytt\u00f6\u00f6n. T\u00e4m\u00e4 muutos madaltaa kynnyst\u00e4 hy\u00f6dynt\u00e4\u00e4 Copilotin voimaa ja tekee dokumentaation hy\u00f6dynt\u00e4misest\u00e4 helpompaa ja tehokkaampaa.<\/p>","protected":false},"excerpt":{"rendered":"<p>Microsoft on laajentanut Copilot-luojien saavutettavuutta entisest\u00e4\u00e4n: ServiceNow Knowledge Connector tukee nyt my\u00f6s artikkeleita, jotka on luotu k\u00e4ytt\u00e4en ServiceNown sis\u00e4\u00e4nrakennettuja tai [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[24,32],"tags":[26,25,33],"class_list":["post-2227","post","type-post","status-publish","format-standard","hentry","category-keinoaly","category-tekoaly","tag-copilot","tag-ai","tag-tekoaly"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts\/2227","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/comments?post=2227"}],"version-history":[{"count":0,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts\/2227\/revisions"}],"wp:attachment":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/media?parent=2227"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/categories?post=2227"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/tags?post=2227"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}