{"id":2207,"date":"2025-11-03T11:21:44","date_gmt":"2025-11-03T09:21:44","guid":{"rendered":"https:\/\/techlance.ddns.net\/?p=2207"},"modified":"2025-11-03T11:23:35","modified_gmt":"2025-11-03T09:23:35","slug":"kokeile-rikastettua-viestintaa-live-chatissa-ja-whatsappissa","status":"publish","type":"post","link":"https:\/\/techlance.ddns.net\/en\/kokeile-rikastettua-viestintaa-live-chatissa-ja-whatsappissa\/","title":{"rendered":"Kokeile rikastettua viestint\u00e4\u00e4 live-chatissa ja WhatsAppissa"},"content":{"rendered":"<p>Microsoft esittelee <strong>rikastetun viestinn\u00e4n (rich messaging)<\/strong> tuen <strong>Dynamics 365 Contact Centeriss\u00e4<\/strong> \u2013 nyt k\u00e4ytett\u00e4viss\u00e4 sek\u00e4 <strong>live-chatissa<\/strong> ett\u00e4 <strong>WhatsAppissa<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcac Mik\u00e4 on rikastettu viestint\u00e4?<\/h3>\n\n\n\n<p>Rikastettu viestint\u00e4 tuo perinteiseen asiakaspalvelukeskusteluun interaktiivisia elementtej\u00e4, jotka tekev\u00e4t asioinnista intuitiivisempaa ja tehokkaampaa.<\/p>\n\n\n\n<p>Asiakas voi nyt keskustelun aikana k\u00e4ytt\u00e4\u00e4 mm.:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udcdd <strong>Lomakkeita<\/strong> \u2013 tietojen t\u00e4ytt\u00f6 suoraan keskustelun\u00e4kym\u00e4ss\u00e4<\/li>\n\n\n\n<li>\ud83c\udfa0 <strong>Karuselleja<\/strong> \u2013 tuotteiden tai vaihtoehtojen selaaminen visuaalisesti<\/li>\n\n\n\n<li>\ud83d\udca1 <strong>Ehdotettuja vastauksia<\/strong> \u2013 nopeampi valinta yleisille kysymyksille<\/li>\n\n\n\n<li>\ud83d\udcce <strong>Toimintapainikkeita<\/strong> \u2013 esimerkiksi \u201cVaraa aika\u201d tai \u201cPyyd\u00e4 yhteydenotto\u201d<\/li>\n<\/ul>\n\n\n\n<p>N\u00e4m\u00e4 toiminnot muuttavat yksisuuntaisen keskustelun vuorovaikutteiseksi kokemukseksi, jossa asiakkaan ja palvelijan v\u00e4linen kommunikaatio on aiempaa sujuvampaa ja tuottavampaa.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83e\udd1d Sujuvampi asiakaskokemus, tehokkaampi palvelu<\/h3>\n\n\n\n<p>Rikastettu viestint\u00e4 v\u00e4hent\u00e4\u00e4 asiakkaiden ja palvelijoiden v\u00e4list\u00e4 turhaa kirjoittelua, nopeuttaa p\u00e4\u00e4t\u00f6ksentekoa ja v\u00e4hent\u00e4\u00e4 virheit\u00e4.<\/p>\n\n\n\n<p><strong>Hy\u00f6dyt organisaatioille:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udcc8 <strong>Nopeampi ratkaisuaste<\/strong> \u2013 v\u00e4hemm\u00e4n viestej\u00e4 per tapaus<\/li>\n\n\n\n<li>\u23f1\ufe0f <strong>Lyhyemm\u00e4t vastausajat<\/strong> \u2013 interaktiivinen tieto v\u00e4hent\u00e4\u00e4 selvittely\u00e4<\/li>\n\n\n\n<li>\ud83d\ude0a <strong>Parempi asiakaskokemus<\/strong> \u2013 keskustelu tuntuu luonnollisemmalta ja visuaalisemmalta<\/li>\n\n\n\n<li>\ud83d\udd04 <strong>Yhten\u00e4inen kanavakokemus<\/strong> \u2013 samat toiminnot toimivat sek\u00e4 chatissa ett\u00e4 WhatsAppissa<\/li>\n<\/ul>\n\n\n\n<p>Yritykset voivat my\u00f6s hy\u00f6dynt\u00e4\u00e4 <strong>AI-avusteisia Copilot-toimintoja<\/strong>, jotka tunnistavat asiakkaan intentiot ja ehdottavat automaattisesti sopivia viestielementtej\u00e4 tai toimintoja keskustelun kontekstin perusteella.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcf1 WhatsApp ja Live Chat \u2013 tutut kanavat, uudet mahdollisuudet<\/h3>\n\n\n\n<p>Microsoft laajentaa rikastetun viestinn\u00e4n tuen sek\u00e4 verkkosivujen live-chatiin ett\u00e4 WhatsApp-kanavaan.<br>T\u00e4m\u00e4 mahdollistaa yhten\u00e4isen kokemuksen riippumatta siit\u00e4, miss\u00e4 asiakkaat ovat tai mill\u00e4 laitteella he asioivat.<\/p>\n\n\n\n<p>\ud83d\udc49 Esimerkkej\u00e4 k\u00e4yt\u00f6st\u00e4:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Vakuutusyhti\u00f6:<\/strong> asiakas t\u00e4ytt\u00e4\u00e4 vahinkoilmoituksen lomakkeena suoraan chatissa<\/li>\n\n\n\n<li><strong>V\u00e4hitt\u00e4iskauppa:<\/strong> asiakas selaa karusellin kautta eri tuotevaihtoehtoja ja lis\u00e4\u00e4 valitun ostoskoriin<\/li>\n\n\n\n<li><strong>Palveluyritys:<\/strong> Copilot ehdottaa tapaamisaikoja suoraan keskusteluun<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd12 Turvallista ja hallittua viestint\u00e4\u00e4<\/h3>\n\n\n\n<p>Rikastettu viestint\u00e4 on t\u00e4ysin integroitu <strong>Dynamics 365 Contact Centerin<\/strong> tietoturvakerroksiin.<br>Kaikki tiedonsiirto tapahtuu salattuna, ja organisaatio s\u00e4ilytt\u00e4\u00e4 hallinnan kaikista keskusteluista, lomaketiedoista ja liitteist\u00e4 \u2013 my\u00f6s WhatsApp-viestien osalta.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83e\udde0 Yhteenveto<\/h3>\n\n\n\n<p>Microsoftin uusi rikastetun viestinn\u00e4n tuki Contact Centeriss\u00e4 tuo asiakaspalveluun aidosti uuden ulottuvuuden:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Interaktiiviset viestit tekev\u00e4t asioinnista nopeampaa ja helpompaa<\/li>\n\n\n\n<li>Yhdist\u00e4\u00e4 tekstin, visuaaliset elementit ja toiminnot yhdeksi saumattomaksi kokemukseksi<\/li>\n\n\n\n<li>Tukee sek\u00e4 <strong>live-chattia<\/strong> ett\u00e4 <strong>WhatsAppia<\/strong><\/li>\n\n\n\n<li>Parantaa tehokkuutta ja asiakastyytyv\u00e4isyytt\u00e4 merkitt\u00e4v\u00e4sti<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Microsoft esittelee rikastetun viestinn\u00e4n (rich messaging) tuen Dynamics 365 Contact Centeriss\u00e4 \u2013 nyt k\u00e4ytett\u00e4viss\u00e4 sek\u00e4 live-chatissa ett\u00e4 WhatsAppissa. \ud83d\udcac Mik\u00e4 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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