{"id":2199,"date":"2025-11-03T09:47:30","date_gmt":"2025-11-03T07:47:30","guid":{"rendered":"https:\/\/techlance.ddns.net\/?p=2199"},"modified":"2025-11-03T09:48:20","modified_gmt":"2025-11-03T07:48:20","slug":"microsoft-365-copilot-yhdistyy-nyt-zendesk-jarjestelmaan","status":"publish","type":"post","link":"https:\/\/techlance.ddns.net\/en\/microsoft-365-copilot-yhdistyy-nyt-zendesk-jarjestelmaan\/","title":{"rendered":"Microsoft 365 Copilot yhdistyy nyt Zendesk-j\u00e4rjestelm\u00e4\u00e4n"},"content":{"rendered":"\n<p>Microsoft jatkaa Copilotin laajennettavuuden kehitt\u00e4mist\u00e4 tuomalla markkinoille uuden integraation, joka yhdist\u00e4\u00e4 <strong>Microsoft 365 Copilotin ja Zendesk Tickets -j\u00e4rjestelm\u00e4n<\/strong>. Uuden <strong>Copilot Connectorin<\/strong> avulla organisaatiot voivat nyt <strong>hoitaa asiakastukipyynt\u00f6jen priorisoinnin, analysoinnin ja ratkaisemisen suoraan Copilotin kautta<\/strong> \u2013 tehokkaammin ja v\u00e4hemm\u00e4ll\u00e4 manuaalisella ty\u00f6ll\u00e4.<\/p>\n\n\n\n<p>Julkaisun <strong>yleinen saatavuus (GA)<\/strong> on suunniteltu <strong>joulukuulle 2025<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83e\udd1d Mik\u00e4 on Copilot Connector Zendeskille?<\/h3>\n\n\n\n<p>Copilot Connector on laajennus, joka mahdollistaa Copilotin kytkemisen suoraan ulkoisiin j\u00e4rjestelmiin \u2013 t\u00e4ss\u00e4 tapauksessa <strong>Zendesk Ticketsiin<\/strong>, yhteen maailman suosituimmista asiakaspalvelualustoista.<\/p>\n\n\n\n<p>T\u00e4m\u00e4 integraatio tuo Zendesk-tiketit Copilotin saataville Microsoft 365 -sovellusten sis\u00e4ll\u00e4, kuten Teamsissa, Outlookissa ja Microsoft 365 Copilot -sovelluksessa. K\u00e4ytt\u00e4j\u00e4t voivat k\u00e4sitell\u00e4 tukipyynt\u00f6j\u00e4 luonnollisen kielen avulla, esimerkiksi:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cN\u00e4yt\u00e4 t\u00e4m\u00e4n viikon kiireellisimm\u00e4t tiketit, joissa on yli kaksi asiakasvastausta.\u201d<\/p>\n\n\n\n<p>\u201cLaadi vastaus asiakkaalle, joka raportoi laskutusongelman.\u201d<\/p>\n\n\n\n<p>\u201cSulje ratkaistu tiketti ja p\u00e4ivit\u00e4 Zendesk-kommentti.\u201d<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcbc Hy\u00f6dyt asiakaspalvelutiimeille<\/h3>\n\n\n\n<p><strong>Microsoft 365 Copilot + Zendesk Connector<\/strong> tarjoaa monipuolisia hy\u00f6tyj\u00e4 organisaatioille, jotka haluavat yhdist\u00e4\u00e4 teko\u00e4lyavusteisen tuottavuuden ja asiakaspalvelun laadun:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u26a1 <strong>Nopeampi tikettien k\u00e4sittely:<\/strong> Copilot voi lukea, tiivist\u00e4\u00e4 ja priorisoida saapuvat pyynn\u00f6t automaattisesti.<\/li>\n\n\n\n<li>\ud83e\udde0 <strong>\u00c4lykk\u00e4\u00e4mpi ongelmanratkaisu:<\/strong> Copilot analysoi asiakastiedot, liitteet ja aiemmat keskustelut muodostaen ehdotuksen vastaukseksi.<\/li>\n\n\n\n<li>\ud83d\udcac <strong>Saumaton yhteisty\u00f6:<\/strong> Tukitiimit voivat k\u00e4sitell\u00e4 Zendesk-tikettej\u00e4 suoraan Teams-keskusteluissa ja Outlookissa.<\/li>\n\n\n\n<li>\ud83d\udd0d <strong>Reaaliaikainen tilannekuva:<\/strong> Copilotin avulla voidaan kysy\u00e4 esimerkiksi, \u201cmitk\u00e4 asiakastiketit odottavat kiireellist\u00e4 vastausta\u201d \u2013 ja saada tulokset v\u00e4litt\u00f6m\u00e4sti.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd12 Tietoturva ja hallinta<\/h3>\n\n\n\n<p>Zendesk Connector hy\u00f6dynt\u00e4\u00e4 <strong>Microsoft 365:n yritystason tietoturvamallia<\/strong>, jolloin kaikki tiedot ja k\u00e4ytt\u00e4j\u00e4oikeudet noudattavat organisaation omia Microsoft Entra ID -k\u00e4yt\u00e4nt\u00f6j\u00e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>K\u00e4ytt\u00f6oikeudet ovat k\u00e4ytt\u00e4j\u00e4n identiteettiin sidottuja.<\/li>\n\n\n\n<li>Copilot ei p\u00e4\u00e4se k\u00e4siksi sis\u00e4lt\u00f6\u00f6n, johon k\u00e4ytt\u00e4j\u00e4ll\u00e4 ei ole p\u00e4\u00e4sy\u00e4 Zendeskiss\u00e4.<\/li>\n\n\n\n<li>Kaikki tiedonsiirto tapahtuu salattuna ja Copilotin toiminnot ovat auditoitavissa Microsoft 365 -ymp\u00e4rist\u00f6ss\u00e4.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83c\udf10 K\u00e4ytt\u00f6esimerkki: Copilot asiakastuen apuna<\/h3>\n\n\n\n<p>Asiakaspalvelija voi esimerkiksi Teamsissa kysy\u00e4:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cCopilot, n\u00e4yt\u00e4 minulle kaikki Zendesk-tiketit, jotka liittyv\u00e4t toimitusviiveisiin ja ovat avoinna yli 48 tuntia.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>Copilot hakee datan Zendeskist\u00e4, luokittelee tiketit kiireellisyyden mukaan ja voi ehdottaa seuraavia toimenpiteit\u00e4 \u2013 kuten asiakasviestin luonnosta tai tiketin siirtoa toiselle tiimille.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\ude80 Saatavuus<\/h3>\n\n\n\n<p>\ud83d\udd38 <strong>Ominaisuus:<\/strong> [Copilot Extensibility] Zendesk Tickets Connector<br>\ud83d\udd38 <strong>Saatavuus (GA):<\/strong> Joulukuu 2025<br>\ud83d\udd38 <strong>Ymp\u00e4rist\u00f6:<\/strong> Microsoft 365 Copilot (Teams, Outlook, M365 App)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83e\udde9 Yhteenveto<\/h3>\n\n\n\n<p>Uusi <strong>Zendesk Copilot Connector<\/strong> on merkitt\u00e4v\u00e4 askel kohti \u00e4lykk\u00e4\u00e4mp\u00e4\u00e4 ja integroitua asiakaspalvelua. Se tuo teko\u00e4lyn osaksi tukiprosessia, yhdist\u00e4\u00e4 eri j\u00e4rjestelm\u00e4t ja parantaa ty\u00f6n tehokkuutta \u2013 ilman ett\u00e4 k\u00e4ytt\u00e4jien tarvitsee poistua Microsoft 365 -ymp\u00e4rist\u00f6st\u00e4.<\/p>\n\n\n\n<p>\u2705 Yhdist\u00e4\u00e4 Copilotin ja Zendeskin yhdeksi ty\u00f6p\u00f6yd\u00e4ksi<br>\u2705 Tehostaa tiketinhallintaa luonnollisen kielen avulla<br>\u2705 Parantaa vastauslaatua ja asiakaskokemusta<br>\u2705 S\u00e4ilytt\u00e4\u00e4 t\u00e4yden tietoturvan ja hallinnan<\/p>\n\n\n\n<p>\ud83d\udc49 Lue lis\u00e4\u00e4 Microsoftin viralliselta roadmap-sivulta:<br><a href=\"https:\/\/www.microsoft.com\/microsoft-365\/roadmap?id=515157\">Microsoft 365 Copilot \u2013 Zendesk Tickets Connector<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft jatkaa Copilotin laajennettavuuden kehitt\u00e4mist\u00e4 tuomalla markkinoille uuden integraation, joka yhdist\u00e4\u00e4 Microsoft 365 Copilotin ja Zendesk Tickets -j\u00e4rjestelm\u00e4n. Uuden Copilot [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[24,32],"tags":[26,25,33],"class_list":["post-2199","post","type-post","status-publish","format-standard","hentry","category-keinoaly","category-tekoaly","tag-copilot","tag-ai","tag-tekoaly"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts\/2199","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/comments?post=2199"}],"version-history":[{"count":0,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts\/2199\/revisions"}],"wp:attachment":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/media?parent=2199"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/categories?post=2199"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/tags?post=2199"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}