{"id":2193,"date":"2025-11-03T09:27:20","date_gmt":"2025-11-03T07:27:20","guid":{"rendered":"https:\/\/techlance.ddns.net\/?p=2193"},"modified":"2025-11-03T09:28:24","modified_gmt":"2025-11-03T07:28:24","slug":"raataloidyt-tuottavuustyokalut-nyt-saatavilla-dynamics-365-customer-serviceen","status":"publish","type":"post","link":"https:\/\/techlance.ddns.net\/en\/raataloidyt-tuottavuustyokalut-nyt-saatavilla-dynamics-365-customer-serviceen\/","title":{"rendered":"R\u00e4\u00e4t\u00e4l\u00f6idyt tuottavuusty\u00f6kalut nyt saatavilla Dynamics 365 Customer Serviceen"},"content":{"rendered":"<p>Asiakaspalvelun vaatimukset kasvavat jatkuvasti \u2013 asiakkaat odottavat nopeaa, henkil\u00f6kohtaista ja tehokasta palvelua. Vastatakseen t\u00e4h\u00e4n tarpeeseen Microsoft on tuonut <strong>r\u00e4\u00e4t\u00e4l\u00f6it\u00e4v\u00e4t tuottavuusty\u00f6kalut (Custom Productivity Tools)<\/strong> osaksi <strong>Dynamics 365 Copilot Service Workspacea (CSw)<\/strong>.<\/p>\n\n\n\n<p>T\u00e4m\u00e4 uudistus antaa organisaatioille mahdollisuuden <strong>luoda ja ottaa k\u00e4ytt\u00f6\u00f6n omia, juuri heid\u00e4n asiakaspalveluprosesseihinsa sopivia ty\u00f6kaluja<\/strong>, jotka tehostavat ty\u00f6nkulkuja, v\u00e4hent\u00e4v\u00e4t manuaalisia vaiheita ja poistavat tarpeen vaihtaa sovellusten v\u00e4lill\u00e4.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u2699\ufe0f R\u00e4\u00e4t\u00e4l\u00f6it\u00e4v\u00e4\u00e4 tuottavuutta \u2013 yrityksen tarpeisiin<\/h4>\n\n\n\n<p>CSw on jo valmiiksi tehokas alusta, jossa yhdistyv\u00e4t teko\u00e4ly, automaatio ja asiakasdatan hallinta. Nyt sen p\u00e4\u00e4lle voidaan rakentaa omia tuottavuusratkaisuja, kuten:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Yhden klikkauksen toimintoja<\/strong> esimerkiksi palautelomakkeen luontiin, hyvitysten k\u00e4sittelyyn tai sis\u00e4isten pyynt\u00f6jen avaamiseen.<\/li>\n\n\n\n<li><strong>Integrointeja ulkoisiin j\u00e4rjestelmiin<\/strong> \u2013 kuten CRM-, laskutus- tai varastonhallintaj\u00e4rjestelmiin.<\/li>\n\n\n\n<li><strong>Organisaatiokohtaisia lis\u00e4osia<\/strong>, jotka tukevat prosesseja, kuten huoltopyynt\u00f6jen priorisointia tai SLA-seurantaa.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">\ud83d\udcbc Hy\u00f6dyt asiakaspalvelulle<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>V\u00e4hemm\u00e4n klikkauksia, enemm\u00e4n tuloksia:<\/strong> rutiiniteht\u00e4v\u00e4t automatisoituvat ja palvelu nopeutuu.<\/li>\n\n\n\n<li><strong>Parempi ty\u00f6ntekij\u00e4kokemus:<\/strong> agentit voivat ty\u00f6skennell\u00e4 yhdess\u00e4 n\u00e4kym\u00e4ss\u00e4 ilman jatkuvaa kontekstin vaihtamista.<\/li>\n\n\n\n<li><strong>Yhten\u00e4iset ja skaalautuvat prosessit:<\/strong> r\u00e4\u00e4t\u00e4l\u00f6idyt ty\u00f6kalut voidaan ottaa k\u00e4ytt\u00f6\u00f6n koko organisaatiossa hallitusti.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">\ud83e\udd16 Copilotin tukema ekosysteemi<\/h4>\n\n\n\n<p>Custom Productivity Tools -ominaisuus toimii osana Copilot Service Workspacea, mik\u00e4 tarkoittaa, ett\u00e4 teko\u00e4ly voi <strong>suositella oikeita ty\u00f6kaluja oikeassa tilanteessa<\/strong>. N\u00e4in agentit saavat reaaliaikaista apua \u2013 ei vain tietoa, vaan my\u00f6s toimintaa helpottavia ty\u00f6kaluja.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\ud83d\udd0d Esimerkki k\u00e4yt\u00f6st\u00e4<\/h4>\n\n\n\n<p>Kun asiakaspalvelija k\u00e4sittelee takuupyynn\u00f6n, Copilot voi ehdottaa mukautettua ty\u00f6kalua, joka:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>hakee tuotetiedot ERP-j\u00e4rjestelm\u00e4st\u00e4,<\/li>\n\n\n\n<li>luo valmiin korjauslomakkeen,<\/li>\n\n\n\n<li>ja l\u00e4hett\u00e4\u00e4 automaattisesti viestin asiakkaalle \u2013 kaikki yhdest\u00e4 n\u00e4kym\u00e4st\u00e4.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">\ud83d\udcc8 Tuloksena tehokkaampi ja \u00e4lykk\u00e4\u00e4mpi asiakaspalvelu<\/h4>\n\n\n\n<p>R\u00e4\u00e4t\u00e4l\u00f6idyt tuottavuusty\u00f6kalut yhdist\u00e4v\u00e4t automaation, AI:n ja organisaation omat prosessit yhdeksi saumattomaksi kokemukseksi. T\u00e4m\u00e4 on t\u00e4rke\u00e4 askel kohti <strong>\u00e4lykk\u00e4\u00e4mp\u00e4\u00e4, mukautuvampaa ja tuottavampaa asiakaspalvelua<\/strong> Dynamics 365 -ymp\u00e4rist\u00f6ss\u00e4.<\/p>\n\n\n\n<p>\ud83d\udc49 Lue lis\u00e4\u00e4 Microsoftin virallisesta blogista: <a href=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/it-professional\/2025\/10\/17\/use-custom-productivity-tools-in-dynamics-365-customer-service\/\">Use custom productivity tools in Dynamics 365 Customer Service<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Asiakaspalvelun vaatimukset kasvavat jatkuvasti \u2013 asiakkaat odottavat nopeaa, henkil\u00f6kohtaista ja tehokasta palvelua. Vastatakseen t\u00e4h\u00e4n tarpeeseen Microsoft on tuonut r\u00e4\u00e4t\u00e4l\u00f6it\u00e4v\u00e4t tuottavuusty\u00f6kalut [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[24,18,20,32],"tags":[26,17,25,13,33],"class_list":["post-2193","post","type-post","status-publish","format-standard","hentry","category-keinoaly","category-d365","category-powerplatform","category-tekoaly","tag-copilot","tag-d365","tag-ai","tag-powerplatform","tag-tekoaly"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts\/2193","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/comments?post=2193"}],"version-history":[{"count":0,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts\/2193\/revisions"}],"wp:attachment":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/media?parent=2193"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/categories?post=2193"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/tags?post=2193"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}