{"id":2191,"date":"2025-11-03T09:21:48","date_gmt":"2025-11-03T07:21:48","guid":{"rendered":"https:\/\/techlance.ddns.net\/?p=2191"},"modified":"2025-11-03T09:22:47","modified_gmt":"2025-11-03T07:22:47","slug":"dynamics-365-contact-center-tuo-aaniagentteihin-yksityisyytta-suojaavan-innovaation-arkaluonteisten-tietojen-automaattinen-peitto-redaction","status":"publish","type":"post","link":"https:\/\/techlance.ddns.net\/en\/dynamics-365-contact-center-tuo-aaniagentteihin-yksityisyytta-suojaavan-innovaation-arkaluonteisten-tietojen-automaattinen-peitto-redaction\/","title":{"rendered":"Dynamics 365 Contact Center tuo \u00e4\u00e4niagentteihin yksityisyytt\u00e4 suojaavan innovaation \u2013 arkaluonteisten tietojen automaattinen peitto (redaction)"},"content":{"rendered":"<p>Microsoft on julkaissut merkitt\u00e4v\u00e4n parannuksen asiakaspalvelun teko\u00e4lyratkaisuihin: <strong>arkaluonteisten tietojen peiton (Sensitive Data Redaction)<\/strong> \u00e4\u00e4niagentteihin <strong>Dynamics 365 Contact Centeriss\u00e4<\/strong>. T\u00e4m\u00e4 uusi ominaisuus on t\u00e4rke\u00e4 askel kohti <strong>yksityisyytt\u00e4 korostavaa, turvallista ja vastuullista AI:ta<\/strong>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\ud83d\udd12 Teko\u00e4ly, joka ymm\u00e4rt\u00e4\u00e4 yksityisyyden merkityksen<\/h4>\n\n\n\n<p>Uusi ominaisuus varmistaa, ett\u00e4 asiakkaiden arkaluonteiset tiedot \u2013 kuten nimet, osoitteet, maksutiedot, henkil\u00f6tunnukset tai muut tunnistetiedot \u2013 <strong>suojataan automaattisesti reaaliaikaisessa vuorovaikutuksessa<\/strong> \u00e4\u00e4niagentin kanssa.<\/p>\n\n\n\n<p>Kun asiakas keskustelee AI-pohjaisen puheagentin kanssa, j\u00e4rjestelm\u00e4 osaa tunnistaa ja peitt\u00e4\u00e4 (redactoida) n\u00e4m\u00e4 tiedot niin, etteiv\u00e4t ne tallennu, n\u00e4y lokitiedoissa tai v\u00e4lity eteenp\u00e4in.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\ud83e\udde0 Suunniteltu ihmisen ja teko\u00e4lyn v\u00e4liseen vuorovaikutukseen<\/h4>\n\n\n\n<p>Ominaisuus on kehitetty erityisesti <strong>\u00e4\u00e4niagenttien rakentajille ja suunnittelijoille<\/strong>, jotka voivat nyt:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Merkit\u00e4 tietyt muuttujat \u201carkaluonteisiksi\u201d<\/strong>, jolloin ne k\u00e4sitell\u00e4\u00e4n automaattisesti suojattuna.<\/li>\n\n\n\n<li><strong>Varmistaa, ett\u00e4 tallenteet, transkriptiot ja analytiikka eiv\u00e4t sis\u00e4ll\u00e4 tunnistetietoja.<\/strong><\/li>\n\n\n\n<li><strong>Tarjota asiakkaille AI-palveluita<\/strong>, jotka ovat sek\u00e4 \u00e4lykk\u00e4it\u00e4 ett\u00e4 tietosuojalains\u00e4\u00e4d\u00e4nn\u00f6n (esim. GDPR) mukaisia.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">\ud83d\udcbc Hy\u00f6dyt organisaatioille<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tietosuoja sis\u00e4\u00e4nrakennettuna<\/strong> \u2013 ei erillisi\u00e4 manuaalisia suojaustoimia.<\/li>\n\n\n\n<li><strong>Parempi luottamus ja asiakaskokemus<\/strong>, kun AI-ratkaisut toimivat eettisesti ja turvallisesti.<\/li>\n\n\n\n<li><strong>Helpompi noudattaa vaatimuksia<\/strong> (esim. GDPR, ISO 27001, HIPAA) asiakaspalvelun automaation yhteydess\u00e4.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Microsoft on julkaissut merkitt\u00e4v\u00e4n parannuksen asiakaspalvelun teko\u00e4lyratkaisuihin: arkaluonteisten tietojen peiton (Sensitive Data Redaction) \u00e4\u00e4niagentteihin Dynamics 365 Contact Centeriss\u00e4. T\u00e4m\u00e4 uusi [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[24,18,32,21,9],"tags":[17,25,33,22,15],"class_list":["post-2191","post","type-post","status-publish","format-standard","hentry","category-keinoaly","category-d365","category-tekoaly","category-data-protection","category-security","tag-d365","tag-ai","tag-tekoaly","tag-data-protection","tag-tietoturva"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts\/2191","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/comments?post=2191"}],"version-history":[{"count":0,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts\/2191\/revisions"}],"wp:attachment":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/media?parent=2191"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/categories?post=2191"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/tags?post=2191"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}