{"id":2169,"date":"2025-10-15T10:09:37","date_gmt":"2025-10-15T08:09:37","guid":{"rendered":"https:\/\/techlance.ddns.net\/?p=2169"},"modified":"2025-10-15T10:10:23","modified_gmt":"2025-10-15T08:10:23","slug":"microsoft-365-copilot-ja-zendesk-yhdistin-tukisisallot-ja-usein-kysytyt-kysymykset-suoraan-copilotin-kautta","status":"publish","type":"post","link":"https:\/\/techlance.ddns.net\/en\/microsoft-365-copilot-ja-zendesk-yhdistin-tukisisallot-ja-usein-kysytyt-kysymykset-suoraan-copilotin-kautta\/","title":{"rendered":"Microsoft 365 Copilot ja Zendesk yhdistin \u2013 tukisis\u00e4ll\u00f6t ja usein kysytyt kysymykset suoraan Copilotin kautta"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Microsoft jatkaa <strong>Copilotin laajennettavuuden (Copilot Extensibility)<\/strong> kehitt\u00e4mist\u00e4 uusilla integraatioilla, jotka yhdist\u00e4v\u00e4t yritysten olemassa olevat tietol\u00e4hteet ja asiakastukij\u00e4rjestelm\u00e4t suoraan Copilotin k\u00e4ytt\u00f6liittym\u00e4\u00e4n.<br>Joulukuussa 2025 yleisesti saataville tuleva ominaisuus mahdollistaa Microsoft 365 Copilotin <strong>liitt\u00e4misen Zendesk Help Centeriin<\/strong> uuden <strong>Copilot Connectorin<\/strong> avulla.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00e4m\u00e4n integraation ansiosta Copilot pystyy hakemaan <strong>tukisis\u00e4lt\u00f6j\u00e4, ohjeartikkeleita ja usein kysyttyj\u00e4 kysymyksi\u00e4 (FAQ)<\/strong> suoraan Zendeskin tietokannasta \u2013 ilman, ett\u00e4 k\u00e4ytt\u00e4j\u00e4n tarvitsee poistua Microsoft 365 -sovelluksista.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd0d <strong>Mit\u00e4 uusi Copilot Connector mahdollistaa<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Uuden integraation my\u00f6t\u00e4 Copilotin k\u00e4ytt\u00e4j\u00e4t voivat:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>hakea <strong>Zendesk Help Centerin artikkeleita ja ohjeita<\/strong> suoraan Wordissa, Outlookissa, Teamsissa tai muissa M365-sovelluksissa,<\/li>\n\n\n\n<li>hy\u00f6dynt\u00e4\u00e4 Copilotia tukivastausten luonnissa \u2013 Copilot osaa nyt t\u00e4ydent\u00e4\u00e4 vastauksensa Zendeskiss\u00e4 julkaistujen tietojen perusteella,<\/li>\n\n\n\n<li>tarjota ty\u00f6ntekij\u00f6ille ja tukihenkil\u00f6ille <strong>ajantasaisen, yhdenmukaisen tiedonl\u00e4hteen<\/strong> asiakaspalvelu- ja tukiteht\u00e4viin.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">K\u00e4yt\u00e4nn\u00f6ss\u00e4 t\u00e4m\u00e4 tarkoittaa, ett\u00e4 kun k\u00e4ytt\u00e4j\u00e4 kysyy Copilotilta esimerkiksi:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cMiten asiakas voi palauttaa tuotteen?\u201d<br>Copilot voi hakea vastauksen suoraan Zendeskin tietopankista ja viitata l\u00e4hteeseen, aivan kuten se tekee organisaation SharePoint- tai OneDrive-sis\u00e4ll\u00f6ille.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u2699\ufe0f <strong>Miten Copilot Connector toimii<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Copilot Connector on osa <strong>Microsoft Graph Connectors -ekosysteemi\u00e4<\/strong>, joka yhdist\u00e4\u00e4 ulkoiset tietol\u00e4hteet turvallisesti Microsoft 365 -ymp\u00e4rist\u00f6\u00f6n.<br>Zendesk-yhteys toimii seuraavasti:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Yll\u00e4pit\u00e4j\u00e4 m\u00e4\u00e4ritt\u00e4\u00e4 yhteyden<\/strong> Copilot Connectorin kautta Microsoft 365 -hallintakeskuksessa.<\/li>\n\n\n\n<li><strong>Yhteys muodostetaan turvallisesti<\/strong> k\u00e4ytt\u00e4en Zendeskin API-rajapintaa ja OAuth-autentikointia.<\/li>\n\n\n\n<li>Copilot voi t\u00e4m\u00e4n j\u00e4lkeen <strong>indeksoida ja hakea tietoja<\/strong> Zendesk Help Centerist\u00e4 reaaliaikaisesti.<\/li>\n\n\n\n<li>K\u00e4ytt\u00e4j\u00e4 saa vastaukset Copilotin kautta \u2013 l\u00e4hdeviitteineen ja n\u00e4kyvyyden hallinnan puitteissa.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Integraatio noudattaa Microsoftin <strong>Enterprise Data Protection<\/strong> -periaatteita: mit\u00e4\u00e4n sis\u00e4lt\u00f6\u00e4 ei jaeta ulos organisaation rajojen ulkopuolelle, ja kaikki haut tapahtuvat turvallisesti Microsoft 365:n palvelurajoissa.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udca1 <strong>Hy\u00f6dyt organisaatioille<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">1\ufe0f\u20e3 Keskitetty tiedonhallinta ja yhten\u00e4inen hakukokemus<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">K\u00e4ytt\u00e4j\u00e4t voivat hakea tukiartikkeleita ja ohjeita suoraan Microsoft 365 -sovelluksista ilman, ett\u00e4 heid\u00e4n tarvitsee avata Zendesk-j\u00e4rjestelm\u00e4\u00e4.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2\ufe0f\u20e3 Nopeampi ja tarkempi tukivastaus<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Copilot pystyy hy\u00f6dynt\u00e4m\u00e4\u00e4n Zendeskist\u00e4 l\u00f6ytyvi\u00e4 valmiita ratkaisuja ja ohjeita, mik\u00e4 parantaa vastausten laatua ja nopeuttaa k\u00e4sittely\u00e4.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3\ufe0f\u20e3 V\u00e4hentynyt p\u00e4\u00e4llekk\u00e4inen ty\u00f6<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Tukitiimit voivat keskitty\u00e4 ongelmien ratkaisuun sen sijaan, ett\u00e4 etsiv\u00e4t tietoa useista eri j\u00e4rjestelmist\u00e4.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">4\ufe0f\u20e3 Turvallinen ja hallittu tiedonhaku<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Copilot Connector noudattaa organisaation tietosuojak\u00e4yt\u00e4nt\u00f6j\u00e4, s\u00e4ilytt\u00e4en hallinnan yrityksen IT-ymp\u00e4rist\u00f6ss\u00e4.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd10 <strong>Tietosuoja ja hallittavuus<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Kuten kaikissa Copilot-laajennuksissa, my\u00f6s Zendesk-integraatio sis\u00e4lt\u00e4\u00e4:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>tietojen rajaamisen ja k\u00e4ytt\u00f6oikeusvalvonnan<\/strong> Azure AD (Entra ID) -tunnistautumisen kautta,<\/li>\n\n\n\n<li><strong>DLP- ja Purview-yhteensopivuuden<\/strong>, jotta arkaluontoiset tiedot eiv\u00e4t p\u00e4\u00e4dy Copilotin n\u00e4kyviin,<\/li>\n\n\n\n<li>sek\u00e4 <strong>lokituksen ja auditoinnin<\/strong>, jotka antavat IT-yll\u00e4pidolle t\u00e4yden n\u00e4kyvyyden haettuihin tietoihin ja k\u00e4ytt\u00f6\u00f6n.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcc5 <strong>Saatavuus ja aikataulu<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Yleinen saatavuus (GA): joulukuu 2025<\/strong><\/li>\n\n\n\n<li><strong>Tuettu ymp\u00e4rist\u00f6:<\/strong> Microsoft 365 Copilot<\/li>\n\n\n\n<li><strong>Tietol\u00e4hde:<\/strong> Zendesk Help Center<\/li>\n\n\n\n<li><strong>Yhteystapa:<\/strong> Copilot Connector (Graph Connectors -ekosysteemi)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\ude80 <strong>Yhteenveto<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Uusi <strong>Microsoft 365 Copilot Connector for Zendesk Help Center<\/strong> on erinomainen esimerkki siit\u00e4, miten Copilot laajenee yh\u00e4 syvemm\u00e4lle yritysten p\u00e4ivitt\u00e4isiin prosesseihin.<br>Se mahdollistaa reaaliaikaisen, turvallisen ja kontekstuaalisen tiedonhaun suoraan niist\u00e4 paikoista, joissa ty\u00f6 tapahtuu \u2013 Teamsissa, Outlookissa tai Wordissa.<\/p>","protected":false},"excerpt":{"rendered":"<p>Microsoft jatkaa Copilotin laajennettavuuden (Copilot Extensibility) kehitt\u00e4mist\u00e4 uusilla integraatioilla, jotka yhdist\u00e4v\u00e4t yritysten olemassa olevat tietol\u00e4hteet ja asiakastukij\u00e4rjestelm\u00e4t suoraan Copilotin k\u00e4ytt\u00f6liittym\u00e4\u00e4n.Joulukuussa [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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