{"id":2115,"date":"2025-09-04T10:05:57","date_gmt":"2025-09-04T08:05:57","guid":{"rendered":"https:\/\/techlance.ddns.net\/?p=2115"},"modified":"2025-09-04T10:06:54","modified_gmt":"2025-09-04T08:06:54","slug":"tehosta-tuottavuutta-tarkemmilla-wrap-up-ajastimilla-dynamics-365ssa","status":"publish","type":"post","link":"https:\/\/techlance.ddns.net\/en\/tehosta-tuottavuutta-tarkemmilla-wrap-up-ajastimilla-dynamics-365ssa\/","title":{"rendered":"Tehosta tuottavuutta tarkemmilla wrap-up-ajastimilla Dynamics 365:ss\u00e4"},"content":{"rendered":"<p><a href=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/it-professional\/2025\/09\/02\/boost-productivity-with-precision-wrap-up-timers-in-dynamics-365\/?utm_source=chatgpt.com\">Linkki alkuper\u00e4iseen artikkeliin<\/a><\/p>\n\n\n\n<p>Nykyaikaisissa contact centereiss\u00e4 operatiivinen tehokkuus riippuu siit\u00e4, kuinka nopeasti asiakaspalvelijat voivat siirty\u00e4 seuraavaan asiakaskohtaamiseen. Yksi usein aliarvioitu mutta kriittinen vaihe on <strong>wrap-up-jakso<\/strong> \u2013 aika, jonka edustajat k\u00e4ytt\u00e4v\u00e4t muistiinpanojen viimeistelyyn, tietojen p\u00e4ivitt\u00e4miseen ja seuraavaan keskusteluun valmistautumiseen.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Aiemmat rajoitteet<\/h2>\n\n\n\n<p>Aiemmin Dynamics 365 Contact Centerin wrap-up-ajastimet toimivat vain <strong>minuuttitason tarkkuudella<\/strong>. T\u00e4m\u00e4 ei aina vastannut organisaatioiden tarpeita, sill\u00e4 monet yll\u00e4pit\u00e4j\u00e4t kaipasivat joustavampaa ja tarkempaa hallintaa \u2013 esimerkiksi lyhyempi\u00e4 wrap-up-jaksoja, jotka vastaavat paremmin ty\u00f6nkulkuja ja palvelutavoitteita.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Uusi parannus: sekuntitason hallinta<\/h2>\n\n\n\n<p>Uusien ominaisuuksien my\u00f6t\u00e4 yll\u00e4pit\u00e4j\u00e4t voivat nyt konfiguroida wrap-up-ajastimet <strong>sekuntitasolla<\/strong>. T\u00e4m\u00e4 tuo merkitt\u00e4vi\u00e4 hy\u00f6tyj\u00e4:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u23f1 <strong>Tarkempi ajanhallinta<\/strong> \u2013 wrap-up-jakso voidaan r\u00e4\u00e4t\u00e4l\u00f6id\u00e4 prosessin todellisiin tarpeisiin.<\/li>\n\n\n\n<li>\ud83d\ude80 <strong>Nopeampi siirtyminen<\/strong> \u2013 edustajat voivat siirty\u00e4 seuraavaan asiakaskohtaamiseen ilman tarpeettomia viiveit\u00e4.<\/li>\n\n\n\n<li>\ud83d\udcc8 <strong>Parempi tehokkuus<\/strong> \u2013 ajank\u00e4yt\u00f6n optimointi parantaa koko contact centerin tuottavuutta.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Miksi t\u00e4m\u00e4 on t\u00e4rke\u00e4\u00e4?<\/h2>\n\n\n\n<p>Contact centerin menestys mitataan usein vasteajoissa, asiakastyytyv\u00e4isyydess\u00e4 ja tehokkuudessa. Pienetkin s\u00e4\u00e4st\u00f6t wrap-up-vaiheessa skaalautuvat merkitt\u00e4viksi parannuksiksi, kun niit\u00e4 kertyy tuhansissa vuorovaikutuksissa p\u00e4ivitt\u00e4in.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-techlance wp-block-embed-techlance\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"O1Wi0VdDNl\"><a href=\"https:\/\/techlance.ddns.net\/en\/contact-us\/\">Contact information<\/a><\/blockquote><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8221;Yhteystiedot&#8221; &#8212; Techlance\" src=\"https:\/\/techlance.ddns.net\/contact-us\/embed\/#?secret=rmq3VxvESJ#?secret=O1Wi0VdDNl\" data-secret=\"O1Wi0VdDNl\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>","protected":false},"excerpt":{"rendered":"<p>Linkki alkuper\u00e4iseen artikkeliin Nykyaikaisissa contact centereiss\u00e4 operatiivinen tehokkuus riippuu siit\u00e4, kuinka nopeasti asiakaspalvelijat voivat siirty\u00e4 seuraavaan asiakaskohtaamiseen. Yksi usein aliarvioitu [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[18],"tags":[17],"class_list":["post-2115","post","type-post","status-publish","format-standard","hentry","category-d365","tag-d365"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts\/2115","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/comments?post=2115"}],"version-history":[{"count":0,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts\/2115\/revisions"}],"wp:attachment":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/media?parent=2115"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/categories?post=2115"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/tags?post=2115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}