{"id":2056,"date":"2025-08-21T10:14:31","date_gmt":"2025-08-21T08:14:31","guid":{"rendered":"https:\/\/techlance.ddns.net\/?p=2056"},"modified":"2025-08-21T10:15:25","modified_gmt":"2025-08-21T08:15:25","slug":"case-management-agent-vauhdittaa-edellakavija-yritysten-kehitysta","status":"publish","type":"post","link":"https:\/\/techlance.ddns.net\/en\/case-management-agent-vauhdittaa-edellakavija-yritysten-kehitysta\/","title":{"rendered":"Case Management Agent vauhdittaa edell\u00e4k\u00e4vij\u00e4 yritysten kehityst\u00e4"},"content":{"rendered":"<p><a class=\"\" href=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/it-professional\/2025\/08\/14\/empowering-frontier-firms-with-the-case-management-agent\/\">Linkki alkuper\u00e4iseen artikkeliin<\/a><\/p>\n\n\n\n<p>Microsoftin uusimmat p\u00e4ivitykset <strong>Case Management Agentiin (CMA)<\/strong> Dynamics 365 Customer Servicess\u00e4 tukevat organisaatioita, jotka pyrkiv\u00e4t frontier-yrityksiksi \u2013 edell\u00e4k\u00e4vij\u00f6iksi, jotka hy\u00f6dynt\u00e4v\u00e4t teko\u00e4lyagentteja kokonaisvaltaisesti liiketoimintaprosessien ajureina.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frontier-yritysten seuraava askel<\/h2>\n\n\n\n<p>Frontier-yritykset erottuvat muista siin\u00e4, ett\u00e4 ne <strong>antavat teko\u00e4lyagenteille vallan hoitaa kokonaisia liiketoimintaprosesseja<\/strong>, kun taas ihmiset keskittyv\u00e4t strategiseen suuntaan ja prosessien valvontaan. T\u00e4m\u00e4 toimintamalli nopeuttaa p\u00e4\u00e4t\u00f6ksentekoa, lis\u00e4\u00e4 tehokkuutta ja vapauttaa ty\u00f6ntekij\u00f6it\u00e4 korkeamman lis\u00e4arvon teht\u00e4viin.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Uudet kyvykkyydet Case Management Agentissa<\/h2>\n\n\n\n<p>Hein\u00e4kuun 2025 esiversion (Preview) p\u00e4ivitykset toivat CMA:han joukon uusia tehokkaita toimintoja, joiden avulla organisaatiot voivat:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>automatisoida monimutkaisempia asiakashallinnan ja tapausten k\u00e4sittelyn prosesseja<\/li>\n\n\n\n<li>yhdist\u00e4\u00e4 teko\u00e4lyagentit saumattomasti osaksi laajempaa asiakaspalvelu-ekosysteemi\u00e4<\/li>\n\n\n\n<li>varmistaa, ett\u00e4 asiakasratkaisut tuotetaan nopeammin, tarkemmin ja skaalautuvammin<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Hy\u00f6dyt organisaatioille<\/h2>\n\n\n\n<p>CMA:n avulla organisaatiot voivat siirty\u00e4 askeleen l\u00e4hemm\u00e4s frontier-yrityksen mallia:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tuottavuus kasvaa<\/strong> \u2013 teko\u00e4ly hoitaa rutiiniteht\u00e4v\u00e4t ja vapauttaa aikaa luovaan, strategiseen ty\u00f6h\u00f6n<\/li>\n\n\n\n<li><strong>Asiakaskokemus paranee<\/strong> \u2013 nopeammat vasteajat ja laadukkaammat ratkaisut<\/li>\n\n\n\n<li><strong>Skaalautuvuus varmistuu<\/strong> \u2013 prosessit mukautuvat nopeasti kasvaviin vaatimuksiin<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-techlance wp-block-embed-techlance\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"P3hBCP4SNh\"><a href=\"https:\/\/techlance.ddns.net\/en\/contact-us\/\">Contact information<\/a><\/blockquote><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8221;Yhteystiedot&#8221; &#8212; Techlance\" src=\"https:\/\/techlance.ddns.net\/contact-us\/embed\/#?secret=y2aG2Eaeq7#?secret=P3hBCP4SNh\" data-secret=\"P3hBCP4SNh\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Linkki alkuper\u00e4iseen artikkeliin Microsoftin uusimmat p\u00e4ivitykset Case Management Agentiin (CMA) Dynamics 365 Customer Servicess\u00e4 tukevat organisaatioita, jotka pyrkiv\u00e4t frontier-yrityksiksi \u2013 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[24,18,20,32],"tags":[26,17,25,23,13,33],"class_list":["post-2056","post","type-post","status-publish","format-standard","hentry","category-keinoaly","category-d365","category-powerplatform","category-tekoaly","tag-copilot","tag-d365","tag-ai","tag-powerapps","tag-powerplatform","tag-tekoaly"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts\/2056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/comments?post=2056"}],"version-history":[{"count":0,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts\/2056\/revisions"}],"wp:attachment":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/media?parent=2056"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/categories?post=2056"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/tags?post=2056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}