{"id":2024,"date":"2025-08-07T08:58:18","date_gmt":"2025-08-07T06:58:18","guid":{"rendered":"https:\/\/techlance.ddns.net\/?p=2024"},"modified":"2025-08-07T08:59:10","modified_gmt":"2025-08-07T06:59:10","slug":"diagnostiikka-ja-telemetria-dynamics-365-contact-centerin-puhekanavalle-parempaa-nakyvyytta-asiakaskokemukseen","status":"publish","type":"post","link":"https:\/\/techlance.ddns.net\/en\/diagnostiikka-ja-telemetria-dynamics-365-contact-centerin-puhekanavalle-parempaa-nakyvyytta-asiakaskokemukseen\/","title":{"rendered":"Diagnostiikka ja telemetria Dynamics 365 Contact Centerin puhekanavalle \u2013 parempaa n\u00e4kyvyytt\u00e4 asiakaskokemukseen"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>\u00c4\u00e4niviestint\u00e4 on edelleen keskeinen osa asiakasvuorovaikutusta \u2013 olipa kyse asiakastuesta, ajanvarauksesta tai et\u00e4vastaanotosta.<\/strong> T\u00e4st\u00e4 syyst\u00e4 puheluiden laatu ja luotettavuus ovat ratkaisevassa asemassa. Microsoft vastaa t\u00e4h\u00e4n tarpeeseen tuomalla k\u00e4ytt\u00f6\u00f6n kattavat diagnostiikka- ja telemetriatoiminnot <strong>Dynamics 365 Contact Centerin puhekanavaan<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">T\u00e4ydempi n\u00e4kyvyys \u2013 riippumatta operaattorista<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Uudistuksen my\u00f6t\u00e4 kehitt\u00e4j\u00e4t ja IT-tiimit voivat nyt:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Seurata puheluiden laatua ja suorituskyky\u00e4 reaaliajassa<\/strong><\/li>\n\n\n\n<li><strong>Tunnistaa ja diagnosoida teknisi\u00e4 ongelmia nopeasti<\/strong><\/li>\n\n\n\n<li><strong>Ratkaista viestint\u00e4haasteita tehokkaasti<\/strong> \u2013 riippumatta siit\u00e4, mit\u00e4 puhelupalveluntarjoajaa k\u00e4ytet\u00e4\u00e4n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Olipa kyseess\u00e4 katkoksellinen \u00e4\u00e4ni, yhteysviive tai muu tekninen haaste, uusi telemetria tarjoaa datan, jota tarvitaan ongelmien tunnistamiseen ja korjaamiseen.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Miksi t\u00e4m\u00e4 on t\u00e4rke\u00e4\u00e4?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c4\u00e4nikanava on usein ensisijainen v\u00e4yl\u00e4 asiakkaiden ja organisaatioiden v\u00e4lill\u00e4 \u2013 ja pienikin h\u00e4iri\u00f6 voi vaikuttaa asiakastyytyv\u00e4isyyteen ja br\u00e4ndiin. Uudet telemetriatoiminnot parantavat n\u00e4kyvyytt\u00e4 juuri niihin osa-alueisiin, joissa ongelmat usein piilev\u00e4t: verkon viiveisiin, kaistanleveyteen, p\u00e4\u00e4telaitteisiin ja j\u00e4rjestelm\u00e4kokoonpanoihin.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Kenelle t\u00e4m\u00e4 on suunnattu?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00e4m\u00e4 uudistus palvelee erityisesti:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>IT-ammattilaisia<\/strong>, jotka yll\u00e4pit\u00e4v\u00e4t Contact Center -ratkaisuja<\/li>\n\n\n\n<li><strong>Kehitt\u00e4ji\u00e4<\/strong>, jotka rakentavat integroidumpia asiakaspalveluratkaisuja<\/li>\n\n\n\n<li><strong>Organisaatioita<\/strong>, joille asiakasviestinn\u00e4n laatu on liiketoimintakriittist\u00e4<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Kohti ennakoivaa yll\u00e4pitoa<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Kattava telemetria avaa mahdollisuuden my\u00f6s <strong>ennakoivaan yll\u00e4pitoon<\/strong>. Sen sijaan, ett\u00e4 odotetaan asiakkaan ilmoittavan ongelmasta, j\u00e4rjestelm\u00e4 voi nyt antaa signaaleja poikkeavuuksista ennen kuin ne vaikuttavat asiakaskokemukseen.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udd17 Lue lis\u00e4\u00e4 virallisesta Microsoftin Dynamics 365 -blogista:<br><strong><a class=\"\" href=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/it-professional\/2025\/08\/01\/diagnostics-and-telemetry-for-dynamics-365-contact-center-voice-channel\/\">Diagnostics and telemetry for Dynamics 365 Contact Center voice channel<\/a><\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-techlance wp-block-embed-techlance\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"wFd0HAqerQ\"><a href=\"https:\/\/techlance.ddns.net\/en\/microsoft-dynamics-365\/\">Microsoft Dynamics 365<\/a><\/blockquote><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8221;Microsoft Dynamics 365&#8221; &#8212; Techlance\" src=\"https:\/\/techlance.ddns.net\/microsoft-dynamics-365\/embed\/#?secret=hiXV8iLOUx#?secret=wFd0HAqerQ\" data-secret=\"wFd0HAqerQ\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>","protected":false},"excerpt":{"rendered":"<p>\u00c4\u00e4niviestint\u00e4 on edelleen keskeinen osa asiakasvuorovaikutusta \u2013 olipa kyse asiakastuesta, ajanvarauksesta tai et\u00e4vastaanotosta. T\u00e4st\u00e4 syyst\u00e4 puheluiden laatu ja luotettavuus ovat [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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