{"id":1985,"date":"2025-06-06T09:00:13","date_gmt":"2025-06-06T07:00:13","guid":{"rendered":"https:\/\/techlance.ddns.net\/?p=1985"},"modified":"2025-06-06T09:01:00","modified_gmt":"2025-06-06T07:01:00","slug":"microsoft-on-julkaissut-uuden-reaaliaikaisen-analytiikkaominaisuuden-dynamics-365-customer-service-alustalle","status":"publish","type":"post","link":"https:\/\/techlance.ddns.net\/en\/microsoft-on-julkaissut-uuden-reaaliaikaisen-analytiikkaominaisuuden-dynamics-365-customer-service-alustalle\/","title":{"rendered":"Microsoft on julkaissut uuden reaaliaikaisen analytiikkaominaisuuden Dynamics 365 Customer Service -alustalle"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Microsoft on julkaissut uuden reaaliaikaisen analytiikkaominaisuuden Dynamics 365 Customer Service -alustalle, joka mullistaa asiakaspalvelukeskusten toiminnan tehokkuuden ja asiakastyytyv\u00e4isyyden parantamiseksi. T\u00e4m\u00e4 ominaisuus tarjoaa valvojille ajantasaisen n\u00e4kym\u00e4n ty\u00f6kuormiin, asiakaspalvelijoiden toimintaan ja tapausten etenemiseen, mahdollistaen nopean reagoinnin ja resurssien optimaalisen k\u00e4yt\u00f6n. <a href=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/it-professional\/2025\/06\/04\/unlock-the-power-of-record-routing-with-real-time-analytics\/?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener\">microsoft.com<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd0d Keskeiset ominaisuudet<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Yhteenvetoraportti<\/strong>: Tarjoaa reaaliaikaisen yleiskuvan organisaation suorituskyvyst\u00e4 keskeisten operatiivisten mittareiden avulla.<\/li>\n\n\n\n<li><strong>Jonoraportti<\/strong>: Antaa n\u00e4kym\u00e4n ty\u00f6teht\u00e4vien jakautumisesta eri jonoihin, auttaen tunnistamaan mahdolliset pullonkaulat.<\/li>\n\n\n\n<li><strong>Asiakaspalvelijaraportti<\/strong>: Korostaa kunkin asiakaspalvelijan suorituskykymittareita ja nykyisi\u00e4 tiloja, mahdollistaen tehokkaan henkil\u00f6st\u00f6hallinnan.<\/li>\n\n\n\n<li><strong>K\u00e4ynniss\u00e4 olevien ty\u00f6teht\u00e4vien raportti<\/strong>: Seuraa aktiivisia tai avoimia tapauksia viimeisen 24 tunnin aikana, auttaen priorisoimaan kiireelliset teht\u00e4v\u00e4t.<\/li>\n\n\n\n<li><strong>Ruuhkautuneiden ty\u00f6teht\u00e4vien raportti<\/strong>: Seuraa historiallisia avoimia tai aktiivisia tapauksia, mahdollistaen resurssien tehokkaan kohdentamisen.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Lis\u00e4ksi valvojat voivat mukauttaa raporttien visuaalista esityst\u00e4 tarpeidensa mukaan ja tallentaa henkil\u00f6kohtaisia n\u00e4kymi\u00e4 kirjanmerkkein\u00e4, varmistaen ett\u00e4 t\u00e4rkeimm\u00e4t tiedot ovat aina helposti saatavilla.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd10 Tietoturva ja k\u00e4ytt\u00f6oikeudet<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Reaaliaikainen analytiikka hy\u00f6dynt\u00e4\u00e4 Microsoft Dataversen tietoturvak\u00e4yt\u00e4nt\u00f6j\u00e4, varmistaen ett\u00e4 valvojat n\u00e4kev\u00e4t vain liiketoimintayksikk\u00f6ns\u00e4 kannalta olennaiset mittarit. T\u00e4m\u00e4 takaa tietojen yksityisyyden ja relevanssin organisaation eri tasoilla. <a href=\"https:\/\/learn.microsoft.com\/en-us\/dynamics365\/customer-service\/use\/rr-overview?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener\">learn.microsoft.com<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\ude80 K\u00e4ytt\u00f6\u00f6notto ja p\u00e4\u00e4sy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ominaisuus on k\u00e4ytett\u00e4viss\u00e4 Copilot Service -ty\u00f6tilasovelluksessa, ja sen k\u00e4ytt\u00f6\u00f6notto edellytt\u00e4\u00e4 CSR Manager -roolia tai vastaavia k\u00e4ytt\u00f6oikeuksia. Valvojat voivat tarkastella raportteja ja tehd\u00e4 tietoon perustuvia p\u00e4\u00e4t\u00f6ksi\u00e4 suoraan sovelluksesta k\u00e4sin. <a href=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/it-professional\/2025\/06\/04\/unlock-the-power-of-record-routing-with-real-time-analytics\/?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener\">microsoft.com+1learn.microsoft.com+1<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">Dynamics 365 Customer Service:n reaaliaikainen analytiikkaominaisuus tarjoaa asiakaspalvelukeskuksille tehokkaan ty\u00f6kalun suorituskyvyn seurantaan ja parantamiseen. Sen avulla organisaatiot voivat reagoida nopeasti muuttuviin tilanteisiin, optimoida resurssien k\u00e4ytt\u00f6\u00e4 ja tarjota asiakkailleen ensiluokkaista palvelua.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lis\u00e4tietoja ja ohjeita ominaisuuden k\u00e4ytt\u00f6\u00f6nottoon l\u00f6yd\u00e4t Microsoftin virallisesta dokumentaatiosta: <a href=\"https:\/\/learn.microsoft.com\/en-us\/dynamics365\/customer-service\/use\/rr-overview?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener\">learn.microsoft.com<\/a><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-techlance wp-block-embed-techlance\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"mxzi5Oer7p\"><a href=\"https:\/\/techlance.ddns.net\/en\/microsoft-dynamics-365\/\">Microsoft Dynamics 365<\/a><\/blockquote><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8221;Microsoft Dynamics 365&#8221; &#8212; Techlance\" src=\"https:\/\/techlance.ddns.net\/microsoft-dynamics-365\/embed\/#?secret=pMx6yTC6xl#?secret=mxzi5Oer7p\" data-secret=\"mxzi5Oer7p\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Microsoft on julkaissut uuden reaaliaikaisen analytiikkaominaisuuden Dynamics 365 Customer Service -alustalle, joka mullistaa asiakaspalvelukeskusten toiminnan tehokkuuden ja asiakastyytyv\u00e4isyyden parantamiseksi. T\u00e4m\u00e4 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[24,18,32],"tags":[17,25,33],"class_list":["post-1985","post","type-post","status-publish","format-standard","hentry","category-keinoaly","category-d365","category-tekoaly","tag-d365","tag-ai","tag-tekoaly"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"6.6.2025 Keino\u00e4ly - Techlance - Digitaaliset ty\u00f6kalut asiakkaiden avuksi\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Sanja L\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/techlance.ddns.net\/en\/microsoft-on-julkaissut-uuden-reaaliaikaisen-analytiikkaominaisuuden-dynamics-365-customer-service-alustalle\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 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