{"id":1891,"date":"2025-04-22T09:26:38","date_gmt":"2025-04-22T07:26:38","guid":{"rendered":"https:\/\/techlance.ddns.net\/?p=1891"},"modified":"2025-04-22T09:29:10","modified_gmt":"2025-04-22T07:29:10","slug":"koe-asiakaspalvelun-tulevaisuus-tekoalyagenttien-avulla","status":"publish","type":"post","link":"https:\/\/techlance.ddns.net\/en\/koe-asiakaspalvelun-tulevaisuus-tekoalyagenttien-avulla\/","title":{"rendered":"Koe asiakaspalvelun tulevaisuus teko\u00e4lyagenttien avulla"},"content":{"rendered":"<p>Microsoft tuo Dynamics 365 Customer Service -ratkaisuun kolme uutta teko\u00e4lypohjaista agenttia, jotka ovat nyt saatavilla <strong>julkisessa esiversiossa<\/strong>. N\u00e4m\u00e4 <strong>autonomiset AI-agentit<\/strong> muuttavat asiakaspalvelun ja contact centerien toimintaa merkitt\u00e4v\u00e4sti \u2013 kohti \u00e4lykk\u00e4\u00e4mp\u00e4\u00e4, nopeampaa ja kustannustehokkaampaa palvelua.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Kolme teko\u00e4lyagenttia nyt testattavissa:<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Case Management Agent<\/strong><br>Auttaa hallitsemaan palvelupyynt\u00f6j\u00e4 automaattisesti, ohjaten ne oikeaan paikkaan ja seuraamalla niiden etenemist\u00e4 ilman manuaalista ty\u00f6t\u00e4.<\/li>\n\n\n\n<li><strong>Customer Intent Agent<\/strong><br>Ymm\u00e4rt\u00e4\u00e4 asiakkaan tarkoituksen ja ohjaa h\u00e4net heti oikeaan palvelukanavaan tai ratkaisuun \u2013 parantaen asiakaskokemusta ja nopeuttaen vasteaikoja.<\/li>\n\n\n\n<li><strong>Customer Knowledge Management Agent<\/strong><br>Oppii jatkuvasti uusista kysymyksist\u00e4 ja vastauksista, p\u00e4ivitt\u00e4en tietopohjaa automaattisesti. T\u00e4m\u00e4 varmistaa, ett\u00e4 asiakaspalvelu hy\u00f6dynt\u00e4\u00e4 aina ajankohtaista ja oikeaa tietoa.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Mit\u00e4 hy\u00f6ty\u00e4 n\u00e4ist\u00e4 agenteista on?<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Automaatiolla tehoa<\/strong>: Manuaalisia prosesseja voidaan v\u00e4hent\u00e4\u00e4 merkitt\u00e4v\u00e4sti<\/li>\n\n\n\n<li><strong>Nopeammat vasteajat<\/strong>: Asiakkaat saavat apua nopeammin oikean kanavan kautta<\/li>\n\n\n\n<li><strong>Oivalluksia datasta<\/strong>: Agentit tunnistavat uusia ongelmia ja trendej\u00e4 ajoissa<\/li>\n\n\n\n<li><strong>Kustannuss\u00e4\u00e4st\u00f6j\u00e4<\/strong>: V\u00e4hemm\u00e4n resurssitarpeita ja tehokkaampi palvelutuotanto<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Asiakaspalvelun uusi aikakausi<\/strong><\/h3>\n\n\n\n<p>Teko\u00e4lyagenttien k\u00e4ytt\u00f6\u00f6notto vie asiakaspalvelun uudelle tasolle. Ne eiv\u00e4t ainoastaan tue asiakaspalvelijoita, vaan kykenev\u00e4t toimimaan itsen\u00e4isesti monissa tilanteissa \u2013 mik\u00e4 mahdollistaa skaalautuvan ja modernin asiakaskokemuksen.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Kokeile nyt julkisessa esiversiossa<\/strong><\/h3>\n\n\n\n<p>Kaikki kolme agenttia ovat nyt saatavilla testattavaksi Dynamics 365 -ymp\u00e4rist\u00f6ss\u00e4. Nyt on oikea hetki hyp\u00e4t\u00e4 mukaan asiakaspalvelun seuraavaan sukupolveen!<\/p>\n\n\n\n<p>\ud83d\udc49 <a class=\"\" href=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/it-professional\/2025\/04\/21\/experience-the-future-of-customer-service-with-ai-agents\/\">Lue lis\u00e4\u00e4 ja kokeile esiversiota<\/a><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-techlance wp-block-embed-techlance\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"oGmyYuBT3E\"><a href=\"https:\/\/techlance.ddns.net\/en\/ratkaisut\/\">Ratkaisut<\/a><\/blockquote><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8221;Ratkaisut&#8221; &#8212; Techlance\" src=\"https:\/\/techlance.ddns.net\/ratkaisut\/embed\/#?secret=0KkrRir6VY#?secret=oGmyYuBT3E\" data-secret=\"oGmyYuBT3E\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>","protected":false},"excerpt":{"rendered":"<p>Microsoft tuo Dynamics 365 Customer Service -ratkaisuun kolme uutta teko\u00e4lypohjaista agenttia, jotka ovat nyt saatavilla julkisessa esiversiossa. N\u00e4m\u00e4 autonomiset AI-agentit [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[24,18,32],"tags":[26,17,25,33],"class_list":["post-1891","post","type-post","status-publish","format-standard","hentry","category-keinoaly","category-d365","category-tekoaly","tag-copilot","tag-d365","tag-ai","tag-tekoaly"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts\/1891","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/comments?post=1891"}],"version-history":[{"count":0,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts\/1891\/revisions"}],"wp:attachment":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/media?parent=1891"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/categories?post=1891"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/tags?post=1891"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}