{"id":1881,"date":"2025-04-22T09:01:52","date_gmt":"2025-04-22T07:01:52","guid":{"rendered":"https:\/\/techlance.ddns.net\/?p=1881"},"modified":"2025-04-22T09:02:44","modified_gmt":"2025-04-22T07:02:44","slug":"hyodynna-contact-centerin-tekoalykoostetta-puheluiden-laadunhallintaan","status":"publish","type":"post","link":"https:\/\/techlance.ddns.net\/en\/hyodynna-contact-centerin-tekoalykoostetta-puheluiden-laadunhallintaan\/","title":{"rendered":"Hy\u00f6dynn\u00e4 Contact Centerin teko\u00e4lykoostetta puheluiden laadunhallintaan"},"content":{"rendered":"<p>Microsoft tuo uuden p\u00e4ivityksen Dynamics 365 Contact Centeriin, jonka tavoitteena on parantaa asiakaspalvelun laadunhallintaa ja asiakaskokemuksen seurantaa entist\u00e4 tehokkaammin teko\u00e4lyn avulla. P\u00e4ivitys liittyy suljetun keskustelun lomakkeeseen, joka tarjoaa asiakaspalvelijoille ja esimiehille kattavan yhteenvedon jokaisesta asiakaskohtaamisesta.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Mit\u00e4 uusi ominaisuus sis\u00e4lt\u00e4\u00e4?<\/strong><\/h3>\n\n\n\n<p>Kun j\u00e4rjestelm\u00e4nvalvoja on ottanut ominaisuuden k\u00e4ytt\u00f6\u00f6n, asiakaspalvelijat voivat keskustelun p\u00e4\u00e4tytty\u00e4 tarkastella:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tallenteita ja litterointeja<\/strong> keskustelusta<\/li>\n\n\n\n<li><strong>Tunneanalyysia<\/strong> eli sentimenttianalyysi\u00e4, joka kertoo asiakkaan ja asiakaspalvelijan tunnetilan keskustelun aikana<\/li>\n\n\n\n<li><strong>Keskeisi\u00e4 mittareita<\/strong>, kuten vastaus- ja k\u00e4sittelyaikoja<\/li>\n\n\n\n<li><strong>Teko\u00e4lyn tuottamaa yhteenvetoa<\/strong> keskustelun sis\u00e4ll\u00f6st\u00e4<\/li>\n\n\n\n<li><strong>Asiakaskyselyn tuloksia<\/strong>, jos sellainen on l\u00e4hetetty keskustelun j\u00e4lkeen<\/li>\n\n\n\n<li><strong>Keskustelupolun n\u00e4kym\u00e4\u00e4<\/strong>, joka visualisoi vuorovaikutuksen vaiheet alusta loppuun<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Miksi t\u00e4m\u00e4 on t\u00e4rke\u00e4\u00e4?<\/strong><\/h3>\n\n\n\n<p>T\u00e4m\u00e4 uudistus antaa tiimeille mahdollisuuden:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Arvioida asiakaspalvelun laatua objektiivisemmin<\/li>\n\n\n\n<li>Saada nopean yleiskuvan keskustelun kulusta ilman tarvetta kuunnella koko nauhoitusta<\/li>\n\n\n\n<li>Kehitt\u00e4\u00e4 asiakaspalveluprosesseja datan ja teko\u00e4lyn tarjoamien oivallusten avulla<\/li>\n\n\n\n<li>Tukea koulutusta ja valmennusta konkreettisten tilanteiden avulla<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Saatavuus<\/strong><\/h3>\n\n\n\n<p>T\u00e4m\u00e4 uusi ominaisuus julkaistaan osana tulevaa p\u00e4ivityst\u00e4 Dynamics 365 Contact Centeriss\u00e4. Tarkkaa julkaisup\u00e4iv\u00e4\u00e4 ei ole viel\u00e4 ilmoitettu, mutta Microsoft on jo esitellyt ominaisuuden blogissaan.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Lis\u00e4tietoa ja virallinen julkaisu:<\/strong><\/h3>\n\n\n\n<p>Lue lis\u00e4\u00e4 Microsoftin virallisesta blogista:<br>\ud83d\udc49 <a class=\"\" href=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/it-professional\/2025\/04\/08\/use-the-contact-center-ai-summary-for-call-quality-management\/\">https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/it-professional\/2025\/04\/08\/use-the-contact-center-ai-summary-for-call-quality-management<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Microsoft tuo uuden p\u00e4ivityksen Dynamics 365 Contact Centeriin, jonka tavoitteena on parantaa asiakaspalvelun laadunhallintaa ja asiakaskokemuksen seurantaa entist\u00e4 tehokkaammin teko\u00e4lyn [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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