{"id":1753,"date":"2025-01-27T16:30:31","date_gmt":"2025-01-27T14:30:31","guid":{"rendered":"https:\/\/techlance.ddns.net\/?p=1753"},"modified":"2025-01-27T16:31:41","modified_gmt":"2025-01-27T14:31:41","slug":"siirtyminen-unified-service-deskista-customer-service-workspaceen","status":"publish","type":"post","link":"https:\/\/techlance.ddns.net\/en\/siirtyminen-unified-service-deskista-customer-service-workspaceen\/","title":{"rendered":"Siirtyminen Unified Service Deskist\u00e4 Customer Service Workspaceen"},"content":{"rendered":"<p>Microsoft Dynamics 365 Unified Service Desk (USD) -sovellus CRM Online -ymp\u00e4rist\u00f6ss\u00e4 poistuu k\u00e4yt\u00f6st\u00e4 huhtikuun 1. p\u00e4iv\u00e4n\u00e4 2026, ja sen tuen p\u00e4\u00e4ttymisp\u00e4iv\u00e4 on kes\u00e4kuun 30. p\u00e4iv\u00e4 2028. Microsoft suosittelee asiakkailleen k\u00e4ytt\u00e4m\u00e4\u00e4n t\u00e4m\u00e4n pitk\u00e4n siirtym\u00e4ajan hyv\u00e4ksi ja siirtym\u00e4\u00e4n Customer Service Workspace -sovellukseen, joka on Microsoftin p\u00e4\u00e4sovellus asiakaspalveluratkaisuihin.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Miksi siirty\u00e4 Customer Service Workspaceen?<\/h4>\n\n\n\n<p>Customer Service Workspace tarjoaa merkitt\u00e4v\u00e4sti parannetun k\u00e4ytt\u00e4j\u00e4kokemuksen ja tehokkuuden verrattuna Unified Service Deskiin. Sovellus on suunniteltu tukemaan monimutkaisia asiakaspalveluprosesseja ja mahdollistamaan saumattoman k\u00e4ytt\u00e4j\u00e4kokemuksen.<\/p>\n\n\n\n<p><strong>T\u00e4rkeimpi\u00e4 etuja ovat:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Moderni k\u00e4ytt\u00f6liittym\u00e4:<\/strong> Helppok\u00e4ytt\u00f6inen ja intuitiivinen suunnittelu, joka parantaa agenttien tuottavuutta.<\/li>\n\n\n\n<li><strong>Teko\u00e4lyavusteisuus:<\/strong> Customer Service Workspace integroi teko\u00e4lyty\u00f6kaluja, jotka auttavat asiakaspalvelijoita ratkaisemaan ongelmia nopeammin ja tarkemmin.<\/li>\n\n\n\n<li><strong>Laajennettavuus:<\/strong> Sovellus tukee helposti kustomoituja ratkaisuja ja integraatioita, jotka vastaavat organisaation erityistarpeita.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Mit\u00e4 siirtyminen tarkoittaa?<\/h4>\n\n\n\n<p>Siirtymisen aikana organisaatiot voivat:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Tutustua Customer Service Workspaceen:<\/strong> Microsoft tarjoaa kattavia oppaita ja resursseja uuden sovelluksen omaksumiseen.<\/li>\n\n\n\n<li><strong>Suunnitella siirtym\u00e4prosessin:<\/strong> Suositeltavaa on laatia strateginen suunnitelma, joka huomioi organisaation erityistarpeet ja nykyiset prosessit.<\/li>\n\n\n\n<li><strong>Kouluttaa henkil\u00f6st\u00f6\u00e4:<\/strong> On t\u00e4rke\u00e4\u00e4 varmistaa, ett\u00e4 kaikki asiakaspalvelutiimin j\u00e4senet ovat perehtyneet uuteen ty\u00f6kaluun.<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">Tukiresurssit<\/h4>\n\n\n\n<p>Microsoft tarjoaa laajan tuen siirtym\u00e4prosessiin, mukaan lukien:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Oppaat ja dokumentaatio:<\/strong> Askel askeleelta -oppaat uuden sovelluksen k\u00e4ytt\u00f6\u00f6nottoon.<\/li>\n\n\n\n<li><strong>Koulutusmateriaalit:<\/strong> Videot, verkkokurssit ja sertifiointiohjelmat.<\/li>\n\n\n\n<li><strong>Tekninen tuki:<\/strong> Microsoftin asiantuntijat ovat valmiina auttamaan mahdollisissa haasteissa.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Mit\u00e4 seuraavaksi?<\/h4>\n\n\n\n<p>Organisaatioiden tulisi aloittaa siirtym\u00e4prosessinsa mahdollisimman pian hy\u00f6dynt\u00e4\u00e4kseen laajaa siirtym\u00e4aikaa ja varmistaa saumaton siirtyminen uuteen sovellukseen. Customer Service Workspace tarjoaa tulevaisuuden valmiudet asiakaspalvelun kehitt\u00e4miseen, ja siirtyminen siihen auttaa organisaatioita pysym\u00e4\u00e4n kilpailukykyisin\u00e4.<\/p>\n\n\n\n<p>Lis\u00e4tietoja ja resurssit ovat saatavilla Microsoft Dynamics 365 -blogissa ja virallisilla tukisivuilla.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-techlance wp-block-embed-techlance\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"OtwwJtNCzm\"><a href=\"https:\/\/techlance.ddns.net\/en\/ratkaisut\/\">Ratkaisut<\/a><\/blockquote><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8221;Ratkaisut&#8221; &#8212; Techlance\" src=\"https:\/\/techlance.ddns.net\/ratkaisut\/embed\/#?secret=cknP4Eb4wF#?secret=OtwwJtNCzm\" data-secret=\"OtwwJtNCzm\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>","protected":false},"excerpt":{"rendered":"<p>Microsoft Dynamics 365 Unified Service Desk (USD) -sovellus CRM Online -ymp\u00e4rist\u00f6ss\u00e4 poistuu k\u00e4yt\u00f6st\u00e4 huhtikuun 1. p\u00e4iv\u00e4n\u00e4 2026, ja sen tuen [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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