{"id":1739,"date":"2025-01-02T11:02:44","date_gmt":"2025-01-02T09:02:44","guid":{"rendered":"https:\/\/techlance.ddns.net\/?p=1739"},"modified":"2025-01-02T11:04:45","modified_gmt":"2025-01-02T09:04:45","slug":"microsoft-nimetty-johtajaksi-gartnerin-2024-magic-quadrantissa-crm-asiakaspalvelukeskuksille","status":"publish","type":"post","link":"https:\/\/techlance.ddns.net\/en\/microsoft-nimetty-johtajaksi-gartnerin-2024-magic-quadrantissa-crm-asiakaspalvelukeskuksille\/","title":{"rendered":"Microsoft nimetty johtajaksi Gartnerin 2024 Magic Quadrantissa CRM-asiakaspalvelukeskuksille"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Microsoft on ylpe\u00e4n\u00e4 ilmoittanut, ett\u00e4 se on j\u00e4lleen kerran saavuttanut merkitt\u00e4v\u00e4n tunnustuksen Gartnerin vuoden 2024 Magic Quadrant\u2122 -raportissa CRM-asiakaspalvelukeskuksille. T\u00e4m\u00e4 tunnustus korostaa Microsoftin sitoutumista innovatiivisten ja tehokkaiden asiakaspalveluratkaisujen tarjoamiseen.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Johtajuus asiakaskokemuksen kehitt\u00e4misess\u00e4<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Gartnerin Magic Quadrant on arvostettu analytiikkaraportti, joka arvioi yritysten kyvykkyytt\u00e4 ja visiota omalla toimialallaan. Microsoftin sijoittuminen johtajien joukkoon osoittaa sen kyvyn tarjota asiakasl\u00e4ht\u00f6isi\u00e4 ratkaisuja, jotka vastaavat nykyp\u00e4iv\u00e4n yritysten tarpeisiin. Dynamics 365 -ratkaisut, mukaan lukien CRM Customer Engagement Center, ovat olleet keskeisess\u00e4 asemassa t\u00e4m\u00e4n tunnustuksen saavuttamisessa.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Miksi Microsoft erottuu edukseen?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoftin CRM Customer Engagement Center tarjoaa yrityksille joustavia ja skaalautuvia ty\u00f6kaluja, jotka mahdollistavat:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u00c4lykk\u00e4\u00e4n asiakaspalvelun:<\/strong> Teko\u00e4lypohjaiset ratkaisut, kuten chatbotit ja analytiikka, parantavat palvelun laatua ja nopeuttavat asiakkaiden tarpeiden tunnistamista.<\/li>\n\n\n\n<li><strong>Integroinnin muihin Microsoft-tuotteisiin:<\/strong> Saumaton yhteensopivuus muiden Dynamics 365 -sovellusten sek\u00e4 Microsoft 365:n kanssa luo yhten\u00e4isen ekosysteemin.<\/li>\n\n\n\n<li><strong>Monikanavaisen asiakaspalvelun:<\/strong> Mahdollisuus tarjota palvelua eri kanavissa, kuten puhelimessa, s\u00e4hk\u00f6postissa, chatissa ja sosiaalisessa mediassa.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e4m\u00e4 ominaisuudet auttavat yrityksi\u00e4 tarjoamaan erinomaisen asiakaskokemuksen ja lis\u00e4\u00e4m\u00e4\u00e4n tehokkuutta kaikissa asiakasvuorovaikutuksissa.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Tunnustus asiakkaiden menestyksest\u00e4<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoftin saavutus ei ole vain yrityksen menestyksen tunnustus, vaan my\u00f6s osoitus sen asiakkaiden kyvyst\u00e4 saavuttaa tuloksia. Dynamics 365:n avulla yritykset eri toimialoilla ovat voineet parantaa asiakastyytyv\u00e4isyytt\u00e4, virtaviivaistaa operaatioita ja pysy\u00e4 kilpailijoiden edell\u00e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Katse tulevaisuuteen<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00e4m\u00e4 johtajuuspaikka Gartnerin Magic Quadrantissa osoittaa, ett\u00e4 Microsoft jatkaa innovointia ja investointeja asiakaskokemuksen kehitt\u00e4miseen. Yritykset voivat luottaa siihen, ett\u00e4 Microsoftin ratkaisut tarjoavat heille ty\u00f6kalut, joita tarvitaan menesty\u00e4kseen muuttuvassa liiketoimintaymp\u00e4rist\u00f6ss\u00e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lue lis\u00e4\u00e4 Microsoftin virallisesta blogista <a href=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/business-leader\/2024\/12\/17\/microsoft-is-named-a-leader-in-2024-gartner-magic-quadrant-for-crm-customer-engagement-center\/\">t\u00e4st\u00e4<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-techlance wp-block-embed-techlance\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"ht0wn0jlh0\"><a href=\"https:\/\/techlance.ddns.net\/en\/ratkaisut\/\">Ratkaisut<\/a><\/blockquote><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8221;Ratkaisut&#8221; &#8212; Techlance\" src=\"https:\/\/techlance.ddns.net\/ratkaisut\/embed\/#?secret=VUC1bmpCqY#?secret=ht0wn0jlh0\" data-secret=\"ht0wn0jlh0\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>","protected":false},"excerpt":{"rendered":"<p>Microsoft on ylpe\u00e4n\u00e4 ilmoittanut, ett\u00e4 se on j\u00e4lleen kerran saavuttanut merkitt\u00e4v\u00e4n tunnustuksen Gartnerin vuoden 2024 Magic Quadrant\u2122 -raportissa CRM-asiakaspalvelukeskuksille. T\u00e4m\u00e4 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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