{"id":1473,"date":"2024-09-04T12:26:40","date_gmt":"2024-09-04T10:26:40","guid":{"rendered":"https:\/\/techlance.ddns.net\/?p=1473"},"modified":"2024-09-04T12:27:31","modified_gmt":"2024-09-04T10:27:31","slug":"esittelyssa-microsoft-dynamics-365-contact-center","status":"publish","type":"post","link":"https:\/\/techlance.ddns.net\/en\/esittelyssa-microsoft-dynamics-365-contact-center\/","title":{"rendered":"Esittelyss\u00e4 Microsoft Dynamics 365 Contact Center"},"content":{"rendered":"<p>Microsoft Dynamics 365 Contact Center tarjoaa yrityksille mahdollisuuden modernisoida asiakaspalvelutoimintaansa teko\u00e4lypohjaisella, pilvipalveluna toimivalla asiakaspalvelukeskuksella. T\u00e4m\u00e4 j\u00e4rjestelm\u00e4 voidaan saumattomasti integroida nykyisiin CRM-j\u00e4rjestelmiin, tarjoten asiakasvuorovaikutukseen uuden ulottuvuuden.<\/p>\n\n\n\n<p>Dynamics 365 Contact Center auttaa asiakaspalvelijoita v\u00e4hent\u00e4m\u00e4\u00e4n kustannuksia, s\u00e4\u00e4st\u00e4m\u00e4\u00e4n aikaa ja parantamaan jokaisen asiakkaan kokemusta. Sen avulla yritykset voivat hy\u00f6dynt\u00e4\u00e4 seuraavia ominaisuuksia:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Seuraavan sukupolven itsepalvelu<\/strong>: Asiakkaat voivat osallistua automatisoituihin, kontekstitietoisiin ja personoituihin keskusteluihin, mik\u00e4 parantaa heid\u00e4n itsepalvelukokemustaan.<\/li>\n\n\n\n<li><strong>Nopeampi ja parempi palvelu<\/strong>: Asiakkaat ohjataan nopeasti oikealle asiakaspalvelijalle, mik\u00e4 nopeuttaa ratkaisuja. Reaaliaikaiset keskusteluty\u00f6kalut auttavat parantamaan palvelun laatua ja asiakaskokemusta.<\/li>\n\n\n\n<li><strong>Tehokkaampi operatiivinen toiminta<\/strong>: J\u00e4rjestelm\u00e4 tunnistaa ongelmat jo varhaisessa vaiheessa ja tarjoaa mahdollisuuden nopeaan mukautumiseen. T\u00e4m\u00e4 parantaa organisaation kriittisi\u00e4 suorituskykymittareita ja lis\u00e4\u00e4 toiminnan tehokkuutta.<\/li>\n<\/ul>\n\n\n\n<p>Dynamics 365 Contact Center tuo asiakaspalveluun innovatiivisia ratkaisuja, jotka tekev\u00e4t palvelusta nopeampaa, personoidumpaa ja kustannustehokkaampaa. Se on suunniteltu tukemaan yrityksi\u00e4 muuttuvassa asiakaspalveluymp\u00e4rist\u00f6ss\u00e4 ja tarjoamaan parempia asiakaskokemuksia.<\/p>\n\n\n\n<p>Lue lis\u00e4\u00e4 aiheesta Microsoftin blogista ja tutustu, kuinka voit kehitt\u00e4\u00e4 asiakaspalvelutoimintaasi.<\/p>\n\n\n\n<p><a href=\"https:\/\/emails.microsoft.com\/dc\/XEI-Ai2TIOs2yDevUu33A8WU91x2j1LYWTwUTCERFNtfCWGQYG02m_49-scQBmcKtkZkW6R9Vlhh24Fw12BNMQ==\/MTU3LUdRRS0zODIAAAGVUIRc76ARBCwRi3J4dF5uOtQhXrNVM3Gy6bz0mDvHC-mZ6DlR5Hiewo_lRK3R3G-O9Ch_7b8=\">https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/business-leader\/2024\/07\/01\/microsoft-dynamics-365-contact-center-is-now-generally-available\/<\/a><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-techlance wp-block-embed-techlance\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"AZZ9t9LgYq\"><a href=\"https:\/\/techlance.ddns.net\/en\/ratkaisut\/\">Ratkaisut<\/a><\/blockquote><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8221;Ratkaisut&#8221; &#8212; Techlance\" src=\"https:\/\/techlance.ddns.net\/ratkaisut\/embed\/#?secret=HOCEk9P0R7#?secret=AZZ9t9LgYq\" data-secret=\"AZZ9t9LgYq\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>","protected":false},"excerpt":{"rendered":"<p>Microsoft Dynamics 365 Contact Center tarjoaa yrityksille mahdollisuuden modernisoida asiakaspalvelutoimintaansa teko\u00e4lypohjaisella, pilvipalveluna toimivalla asiakaspalvelukeskuksella. T\u00e4m\u00e4 j\u00e4rjestelm\u00e4 voidaan saumattomasti integroida nykyisiin [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[24,18],"tags":[26,17,25],"class_list":["post-1473","post","type-post","status-publish","format-standard","hentry","category-keinoaly","category-d365","tag-copilot","tag-d365","tag-ai"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts\/1473","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/comments?post=1473"}],"version-history":[{"count":0,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts\/1473\/revisions"}],"wp:attachment":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/media?parent=1473"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/categories?post=1473"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/tags?post=1473"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}