{"id":1051,"date":"2024-03-27T09:56:25","date_gmt":"2024-03-27T07:56:25","guid":{"rendered":"https:\/\/techlance.ddns.net\/?p=1051"},"modified":"2024-03-27T09:57:09","modified_gmt":"2024-03-27T07:57:09","slug":"uusi-teams-jonot-sovellus","status":"publish","type":"post","link":"https:\/\/techlance.ddns.net\/en\/uusi-teams-jonot-sovellus\/","title":{"rendered":"Uusi Teams Jonot-sovellus"},"content":{"rendered":"<p>Uusi Jonot-sovellus on ratkaisu asiakaspalvelupuheluiden yhteisty\u00f6lliseen k\u00e4sittelyyn suoraan Teamsissa. Aloittaen puhelujonoista, tiimin j\u00e4senet voivat k\u00e4ytt\u00e4\u00e4 Jonot-sovellusta tulevien puheluiden, oli kyse sitten PSTN- tai VOIP-puheluista, k\u00e4sittelyyn. He voivat soittaa ulosp\u00e4in puhelujonojen tai automaattisen vastaajan puolesta, joihin heid\u00e4t on m\u00e4\u00e4r\u00e4tty. Ja he voivat tarkastella puhelujonojen tilastoja ja tehd\u00e4 yhteisty\u00f6t\u00e4 saumattomasti esimiehens\u00e4 ja kollegoidensa kanssa ty\u00f6nkulun aikana. Valtuutetut k\u00e4ytt\u00e4j\u00e4t, joilla on Teamsin yll\u00e4pit\u00e4jien antamat oikeudet, voivat seurata puhelujonojaan ja automaattisia vastaajiaan reaaliajassa, luoda raportteja jonon ja agenttien suorituskyvyst\u00e4, m\u00e4\u00e4ritt\u00e4\u00e4 puhelujononsa ja automaattiset vastaajat k\u00e4ytt\u00e4en Teamsin asetuksia, ja valita tiimins\u00e4 j\u00e4senet sis\u00e4\u00e4n tai ulos optimoidakseen liiketoiminnan tarpeita. T\u00e4m\u00e4 on Teams Premium -ominaisuus. GA-p\u00e4iv\u00e4m\u00e4\u00e4r\u00e4: Kes\u00e4kuu CY2024<\/p>\n\n\n\n<p>The new Queues app is a solution for collaboratively handling customer calls natively in Teams. Starting with surfacing call queue calls, your team members can use the Queues app to handle inbound calls, be it PSTN or VOIP. They can make outbound calls on behalf of the call queues or auto attendant that they are assigned to. And they can review the call queue statistics and seamlessly collaborate with their lead and colleagues within the flow of work. Authorized users, with permissions from Teams admins, can monitor their call queues and auto attendants in realtime, generate reports on queue and agent performance, configure their call queues and auto attendants using Teams settings, and opt in or out their team members to optimize for business needs. This is a Teams Premium feature. GA date: June CY2024<\/p>\n\n\n\n<p><a href=\"https:\/\/www.microsoft.com\/microsoft-365\/roadmap?featureid=379980\">https:\/\/www.microsoft.com\/microsoft-365\/roadmap?featureid=379980<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Uusi Jonot-sovellus on ratkaisu asiakaspalvelupuheluiden yhteisty\u00f6lliseen k\u00e4sittelyyn suoraan Teamsissa. Aloittaen puhelujonoista, tiimin j\u00e4senet voivat k\u00e4ytt\u00e4\u00e4 Jonot-sovellusta tulevien puheluiden, oli kyse [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[11],"tags":[12],"class_list":["post-1051","post","type-post","status-publish","format-standard","hentry","category-microsoft-365","tag-m365"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts\/1051","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/comments?post=1051"}],"version-history":[{"count":0,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/posts\/1051\/revisions"}],"wp:attachment":[{"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/media?parent=1051"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/categories?post=1051"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techlance.ddns.net\/en\/wp-json\/wp\/v2\/tags?post=1051"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}